Trade Policy

  1. To begin producing any order, we require at least 50% of the total amount due to be deposited into our accounts. The 50% of payment remanding must be fully paid before shipping.

  2. Product Claims:

    1. Product claims are accepted only if it presents origin defects.

    2. The complaint must be made within a period of 7 calendar days from the shipping date.

    3. Claims will not be accepted if the product is printed, engraved and / or embroidery. The product must be presented in its original packaging.

    4. ImpressLine will review the product to determine if the defects are from origin or not and proceed with the replacement if considered necessary.

    5. There will be no cash refunds or money back, just the replacement of the product.

  3. To change an order:

    1. The change request must be submitted within 7 calendar days from the invoice date.

    2. Changes are not accepted if the product is printed, recorded and / or embroidery. The product must be presented in their original packaging.

    3. ImpressLine will review the product to make sure it is returned in the same condition it was delivered, in that case, we will accept the change or return.

    4. There will be no refund of the payment made for the goods; we will proceed to develop a credit applicable to the next purchase.

    5. The client will cover the freight costs incurred for shipping and return of the product.

    6. There will be NO refunds and / or cancellation of orders.

  4. The product may be send through any land, air or specific parcel means that the client indicates. Once the order has been delivered to the carrier, the goods will no longer be our responsibility. This means that spoiled, missing or late delivery of the product must be claimed directly with the carrier.

  5. Shipment costs will be covered by the client.

  6. Prices may change without notice.

  7. The existence of product in our inventories is in constant movement, we ask you to please confirm existence of the product you want prior to making a deposit.

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